Having Trouble With a Federal Agency? Our Office May Be Able to Help.
If a federal agency isn't responding or you feel you've been treated unfairly, Congressman Moran's office can step in on your behalf. We've helped countless East Texans get the answers they deserve.
While our office cannot guarantee a favorable outcome or require a federal agency to make a particular decision, we will do our best to help you receive a fair review and a timely response.
Federal Agencies We
Commonly Assist With
Don't see your agency listed? Contact the office. If it's a federal matter, we'll do our best to help.
Common areas of assistance include immigrant visa petitions and naturalization applications processed by U.S. Citizenship and Immigration Services (USCIS).
The USCIS website has information on every type of form, addresses for offices, information on fee changes, and a section where you can order forms online or through the mail. On the USCIS website, you can use the Case Status Online page to track the status of an immigration application. Also, you can use the Processing Times page that the USCIS provides to further track your case.
If you have an ongoing or unresolved issue with USCIS, please print, fill out, and either email, mail, or fax the privacy form below along with any relevant materials to the Tyler district office.
The USCIS privacy release form must be printed & signed by you in ink.
Privacy Form for US Citizenship and Immigration
Common areas of assistance include passports, international travel, and intercountry adoptions. Passports are handled by the U.S. Department of State (DOS). You can find the most up to date information on how to apply for or renew a passport on the DOS website. If you need a passport or your passport is under six months from expiring before travel, we recommend submitting your application to the DOS as soon as possible. Our office is unable to submit any application on your behalf but can check the status of a pending application.
Submit A Casework Request Online
For all passport related inquires, use the form below
Common areas of assistance include Veteran Affairs (VA) healthcare issues, veteran disability benefits, and GI Bill benefits.
The VA website has all up to date information on all VA forms, veteran benefit resources, and healthcare. If you need help finding the closest VA location to you, use their locator tool. If you have an ongoing or unresolved issue with the VA, please contact my office.
Common areas of assistance include delayed processing of tax returns, economic impact payments, and child tax credit advance payments.
The Internal Revenue Service (IRS) website has information on every type of form and document pertaining to American taxpayers. Using their website you can file taxes, inquire about tax refund status, pay an outstanding balance, Access your IRS account, and more.
Common areas of assistance include issues with Social Security retirement, Medicare enrollment, Social Security Disability Insurance (SSDI), and Supplemental Security Income (SSI). SSDI and SSI are both types of disability benefits with different eligibility criteria.
Social Security is part of the retirement plan for almost every American worker. It provides replacement income for qualified retirees and their families. Visit the Social Security Administration (SSA) website to enroll in Medicare, SSDI, or SSI benefits.
For further retirement information, please visit the retirement page on the SSA website.
Use the privacy release form below to submit a casework request for any federal agency that is not listed above.
What To Include In Your Request
When you contact the office, please include all pertinent information so we can act quickly on your behalf. The more detail you provide, the faster we can help.
- Social Security number: required for cases involving Social Security or the IRS (taxpayer ID)
- VA claim number: required for cases with the Department of Veterans Affairs
- Your address and phone numbers: home and daytime number so we can reach you for follow-up
- Copies of related documents: any prior correspondence, notices, or letters from the agency involved
- Case or claim numbers: any reference numbers assigned by the agency to your case
Privacy Act notice: The Privacy Act of 1974 (5 U.S.C. § 552a) requires written authorization before a Member of Congress or their staff can obtain information about an individual's case. We must have your written authorization before we can proceed.
Issues Outside Congressional Jurisdiction
Unfortunately, our office generally cannot assist with issues involving civil or criminal legal matters, private disputes,
or certain state and local government agencies.
Examples include:
Legal and Court Matters
- Criminal cases
- Civil cases
- Child custody issues
- Divorce cases
- Child support matters
- Legal disputes between private parties
Private Business or Financial Disputes
- Credit card problems
- Bank problems
- Private insurance claims
- Homeowner insurance claims
- Private industry complaints
- Utility issues
State and Local Government Matters
- Non-federal workers’ compensation
- State revenue taxes
- Food stamp issues
- State and county highways and roads
- Public school issues
- Certain Texas state agency matters
Start Your Request
If you need help with a federal agency, please submit a casework request so our office
can review your situation and begin the authorization process.